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What is SBIePay?
SBIePay is the Payment Aggregator service of State Bank of India - India's Largest Bank and amongst top 50 Banks in the world, which provides bouquet of multiple payment options on a single page for the convenience of the customers.
What are the payment channels available for OCI?
SBIePay has facilitated the Internet Banking, Debit/Credit cards and UPI payment channels on the OCI platform.
When will the payment option be available to the applicants on the OCI Portal?
A payment request will be initiated by the concerned Mission/FRRO after scrutiny of the documents uploaded by the applicant. Payment option is only available for FRRO as of now.
Are transactions on SBIePay secure?
SBIePay is certified with Payment Card Industry Data Security Standard (PCI DSS) ver 3.2, which is the latest version, and which further reinforces our promise of security and safety. The payment system fully supports 3DSecure - Verified by Visa and MasterCard Secure Code, wherever it is applicable. Further, SBIePay is secured using Secure Sockets Layer (SSL) encryption which ensures that payment information that travels over the Internet is always encrypted and cannot be viewed by unauthorised individuals.
How a customer/applicant can understand that payment has been made successfully?
The applicant enters necessary details on https://ociservices.gov.in/, and clicks on 'Pay Now'. The applicant is redirected to SBIePay payment page and is presented with payment options of either entering Card details (Payment Gateway) or Paypal.Applicant enters his card details and clicks 'Proceed'. Now, either of the below mentioned 2 scenarios will occur: 3 D Secure page of the Card Issuerwill be displayed, where applicant must enter 3D Secure Password/OTP.Transaction is processed without 3D Secure page. After successful completion of transaction, the applicant is redirected on to the https://ociservices.gov.in/ with a successful receipt of payment.
How do I know that my Bank participates in 3D Secure transaction?
If an applicant is presented with a 3D Secure page prompting to enter a password/OTP, this means the Card issuing Bank participates in 3D Secure transaction. If the applicant's transaction is processed without directing to 3D secure page, he/she should contact the card issuing Bank for support.
What if a successful page on https://ociservices.gov.in/ is not shown after completing the transaction?
In an ideal scenario, once the transaction is processed, the applicant shall be presented with a payment successful page along with a reference number. In some rare scenarios it may happen where the application is not shown Payment successful page post completion of transaction, which may be due to a drop in connectivity leading to non-receipt of success response. If the applicant does not receive any success message even after card account has been charged, a refund shall be initiated after due reconciliation process to the applicant's card account.
How are Refunds processed?
In rare case of transaction status unknown to the applicant, which is when the applicant has not received success response due to time out or connectivity issue and the account has been debited, we advise the customer not to attempt another transaction immediately and rather provide their Order no. on the OCI site after 30 minutes to check the status of the transaction. If the transaction status is showing 'failed', then customer may attempt another transaction. Also, the debited amount shall be refunded to the applicant's card account after reconciliation process within seven (7) days of transaction.
What is the support available for the applicants?
SBIePay provides technical support for all payment related transactions at 1800221401 (Timings : 10.30 a.m. to 6.30 p.m. on week-days and from 10.30 a.m. to 2.30 p.m. IST on Saturday).
Can an applicant perform more than one transaction for same application number registered at https://ociservices.gov.in/?
An applicant can perform multiple times transactions for a single application ID, with a gap of minimum 25 minutes between each transaction. It is advisable that applicant may check the status of the transaction at OCI portal before attempting another transaction.
Can https://ociservices.gov.in/ charge more than one time for an application ID?
An applicant shall be charged for only once for any successful transaction against an application ID. Any further debits shall be refunded back to the customer after due reconciliation, within seven (7) days of transactions.

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